frazelles warehouse kpi framework

Financial

KPI	Unit	Purpose
Receiving cost per line	₹/line	Efficiency of inbound cost handling
Putaway cost	₹/putaway	Total labor + equipment cost to store items
Storage cost per item	₹/item stored	Ongoing carrying cost
Picking cost per order line	₹/line	Efficiency of outbound picking
Shipping cost per customer order	₹/order	Total shipping prep + loading cost

Productivity

KPI	Unit	Purpose
Receipts per man-hour	Lines/hour	Inbound labor productivity
Putaways per man-hour	Lines/hour	Storage labor productivity
Order lines picked per man-hour	Lines/hour	Outbound labor productivity
Orders prepared for shipment per man-hour	Orders/hour	Shipping productivity

Utilisation

KPI	Unit	Purpose
% Dock door utilization	%	Inbound/outbound throughput bottleneck check
% Utilization of putaway labor & equipment	%	Balance of resources for storage
% Utilization of picking labor & equipment	%	Effective outbound capacity
% Utilization of shipping docks	%	Congestion or underuse insight
% Locations and cube occupied	%	Space optimization metric
Inventory per square foot	₹ or units/sqft	Storage density and ROI

Quality

KPI	Unit	Purpose
% Receipts processed accurately	%	Inbound QA effectiveness
% Perfect putaways	%	Accuracy in storing items
% Locations without inventory discrepancies	%	Location-level accuracy control
% Perfect picking lines	%	Order accuracy before shipping
% Perfect shipments	%	Accuracy in final outbound

Cycle time

KPI	Unit	Purpose
Receipt processing time per receipt	Minutes/receipt	Inbound flow speed
Putaway cycle time per putaway	Minutes/putaway	Time from receipt to storage
Order picking cycle time per order	Minutes/order	Lead time for picking stage
Warehouse order cycle time	Minutes/order	Total order fulfillment time
Inventory days on hand	Days	How long stock will last at current usage

Warehousing

If you’re managing chilled/frozen items (e.g., cream cheese, meat, frozen bakery), consider adding Frazelle-style modifiers:

Chilled/Frozen SKU Segregation for each KPI (e.g., “Putaway cost per frozen item”)
Temperature excursion flags (linked to Quality KPIs)
Energy cost per cubic meter as an additional Financial KPI
Time in temperature-safe zones as a Cycle Time/Quality hybrid KPI

Warehouse Key Performance Indicators (KPIs) — Frazelle Model

Function	Financial	Productivity	Utilization	Quality	Cycle Time
Receiving	Receiving cost per line	Receipts per man-hour	% Dock door utilization	% Receipts processed accurately	Receipt processing time per receipt
Putaway	Putaway cost per line	Putaways per man-hour	% Utilization of putaway labor and equipment	% Perfect putaways	Putaway cycle time (per putaway)
Storage	Storage space cost per item	Inventory per square foot	% Locations and cube occupied	% Locations without inventory discrepancies	Inventory days on hand
Order Picking	Picking cost per order line	Order lines picked per man-hour	% Utilization of picking labor and equipment	% Perfect picking lines	Order picking cycle time (per order)
Shipping	Shipping cost per customer order	Orders prepared for shipment per man-hour	% Utilization of shipping docks	% Perfect shipments	Warehouse order cycle time

Cold Chain Warehouse KPIs (Frazelle + Temperature Metrics)